Troubleshooting
Signing in
I did not get the verification email. Check your spam folder, then use Resend verification email. The link lasts 24 hours.
"Invalid credentials". The email or password is wrong. Use Forgot password?. If you signed up with Google, use Continue with Google.
"Please verify your email address before signing in". Open the link in your email, or use the Resend verification email button on that page.
"Too many attempts". Wait a few minutes and try again.
The app sends me back to the dashboard when I open a page. Your role does not allow that page. See Roles. On a self-hosted copy, refreshing the browser on the Email or Backups page can also do this, so open them again from Settings.
Invoices
The total or tax split looks wrong. Check the Place of supply. An unregistered customer defaults to your own state. Also check Prices include GST, which your browser remembers from the last invoice.
"Insufficient inventory". You have less stock than the invoice needs. Record the purchase or adjust the stock.
An invoice shows as overdue the day after I made it. It has no real credit period, because No due date saves the invoice date as the due date. Edit it and set the days under Advanced options.
I cannot find an invoice. The Invoice Feed only shows the active financial year and leaves out cancelled invoices. Under Filters, tick Search all FY and Show cancelled.
An invoice cannot move to another date. It cannot cross into a different financial year. Cancel it and create a new one in the right year.
A customer paid but still shows on Dues. Allocate the receipt to the invoice. Open the ledger, then edit the receipt. See Record a receipt.
A product is not on my invoice's list, or its GST is wrong. The GST rate and HSN come from the product. Edit the product, then save the invoice again.
GST
GSTR-1 says the period is not a return period. Choose one whole month, or one whole quarter starting in January, April, July or October.
"HSN is not on GST's list".Correct the HSN on the product, then open and save the invoice again.
The JSON export is refused. The export checks again. Fix the listed errors. Also check that your company's GSTIN is valid.
The portal rejected my file, or sent an error report. Correct those invoices in the app, export and upload again. The app cannot read portal error reports, so you need to match them up by hand.
My GSTR-3B worksheet differs from the portal. That is expected. The portal's figures take precedence. See the known limits.
Can the app file my returns? No. It prepares the GSTR-1 file and the GSTR-3B estimate. You file on the GST portal.
Stock
I cannot change a stock figure. Click the stock number and make an adjustment. Stock is not edited directly.
I cannot delete a product or ledger. It has history. See products and ledgers.
Email
"Daily email limit reached". The hosted version allows 50 emails per company in any 24 hours. Try again later, or share a link instead.
"No active SMTP configuration found". On a self-hosted copy, add a configuration and set it as active.
Did my email send? Check Email History. The dialog simply closes on success.
Still stuck?
Click Request a feature or report a bug at the top of any page, or open an issue on GitHub. Please describe what you did and what you saw, and do not post customer details in the issue, because issues are public.